Assistant Client Officer, Malta

Role Summary

To carry out a range of client administration activities under the supervision of a Client Officer / Senior Client Officer.

Key Responsibilities

• Assist  Client Officers / Senior Client Officers with the management of their case loads;
• Assist Administrators with routine client enquiries both over the phone and via written communication;
• Assist administrator in monitoring of WIP and Key Performance Indicators;
• Active monitoring and timely completion of activities  with the support of Client Officer/Senior Client Officer;
• Assist in the training of/work with less experienced colleagues according to the knowledge base and acquired skill set;
• Develop a knowledge of WIP and KPIs with the assistance of Client Officer/Senior Client Officer and develop a knowledge of the billing process and assisting administrator on fee quotes as required;
• Support administrators with general administration of their portfolio including photocopying, scanning and filing;
• Undertake post reviews on a rotational basis for classification, scanning and responsibility for regularly reviewing the outstanding documents report and ensuring accurate dating of documentation on a timely basis;
• Assist administrators with routine bookkeeping ensuring that it is completed in a timely and accurate manner;
• Preparation of draft trustee minutes and documentation in order to assist with trustee approval process;
• Be proactive in recognising and pursuing opportunities for improving procedures and controls;
• Record time spent on different client matters accurately via Navision;
• Ensure database is maintained and updated accordingly;
• Collate supporting documentation and the preparation of financial statements on an annual basis;
• To assist administrators with investment based work;
• Prepare payments;
• Assist Client Officer / Senior Client Officer with client transactions;
• Ensure book-keeping is undertaken as per procedure;
• Ensure that bank reconciliations are undertaken within 30 days of month end as per the DPPM.

Key Competencies / Skills / Experience / Behaviours Required

• A good academic record with a relevant degree or previous experience in the finance industry
• Good organisation and time management skills
• Attention to detail

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